"Using System Dynamics to Analyze Customer Experience Design."

Yen-Hao Hsieh, Soe-Tsyr Yuan (2010)

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DOI: 10.4018/JSSMET.2010070105

access: closed

type: Journal Article

metadata version: 2020-07-09

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Yen-Hao Hsieh, Soe-Tsyr Yuan:
Using System Dynamics to Analyze Customer Experience Design. Int. J. Serv. Sci. Manag. Eng. Technol. 1(3): 84-99 (2010)

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