"The relationship of governance mechanisms and customer loyalty in ..."

Heng-Li Yang, Ya-Ling Wu (2008)

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DOI: 10.1504/IJSS.2008.019041

access: closed

type: Journal Article

metadata version: 2020-09-24

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Heng-Li Yang, Ya-Ling Wu:
The relationship of governance mechanisms and customer loyalty in insurance industry: the difference of internet insurers and traditional insurers. Int. J. Serv. Stand. 4(3): 248-268 (2008)

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