"Effects of human agent service quality in an instant messaging decision ..."

Bo Han, Victor R. Prybutok (2012)

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DOI: 10.1504/IJSS.2012.048440

access: closed

type: Journal Article

metadata version: 2020-09-24

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Bo Han, Victor R. Prybutok:
Effects of human agent service quality in an instant messaging decision support system on the customer's trust building. Int. J. Serv. Stand. 8(1): 74-91 (2012)

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