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"Modelling and analysis of e-mail management for improved customer ..."
Robert A. Greve et al. (2005)
- Robert A. Greve, Ramesh Sharda, Manjunath Kamath, Amit Kadam:
Modelling and analysis of e-mail management for improved customer relationship management. Int. J. Simul. Process. Model. 1(3/4): 125-137 (2005)
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