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"Modelling and workload reallocation of call centres with multi-type customers."

Na Li, Xin Yu, Andrea Matta (2017)

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DOI: 10.1080/00207543.2017.1329958

access: closed

type: Journal Article

metadata version: 2021-06-01

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Na Li, Xin Yu, Andrea Matta:
Modelling and workload reallocation of call centres with multi-type customers. Int. J. Prod. Res. 55(19): 5664-5680 (2017)

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