"The problem of describing a problem: Supporting laypersons in presenting ..."

Matthias Nückles, Anna Ertelt (2006)

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DOI: 10.1016/J.IJHCS.2006.01.001

access: closed

type: Journal Article

metadata version: 2020-02-21

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Matthias Nückles, Anna Ertelt:
The problem of describing a problem: Supporting laypersons in presenting their queries to the Internet-based helpdesk. Int. J. Hum. Comput. Stud. 64(8): 648-669 (2006)

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