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"Critical incidents and journey mapping as techniques to evaluate the ..."
Johanna I. Westbrook et al. (2007)
- Johanna I. Westbrook, Enrico W. Coiera, A. Sophie Gosling, Jeffrey Braithwaite:
Critical incidents and journey mapping as techniques to evaluate the impact of online evidence retrieval systems on health care delivery and patient outcomes. Int. J. Medical Informatics 76(2-3): 234-245 (2007)
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