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"Can Customer Expectations be Measured in Real Time?"
Yen-Hao Hsieh, Soe-Tsyr Yuan (2016)
- Yen-Hao Hsieh, Soe-Tsyr Yuan:
Can Customer Expectations be Measured in Real Time? Int. J. Inf. Technol. Decis. Mak. 15(1): 119-150 (2016)
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