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"Deriving Principles for Guiding Service Encounters: A Participative Design ..."

Nitesh Bharosa, Marijn Janssen, Satiesh Bajnath (2013)

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DOI: 10.4018/JISSS.2013010101

access: closed

type: Journal Article

metadata version: 2023-09-08

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Nitesh Bharosa, Marijn Janssen, Satiesh Bajnath:
Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach. Int. J. Inf. Syst. Serv. Sect. 5(1): 1-16 (2013)

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