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"The antecedents of customer satisfaction and its link to complaint ..."

Ing-Long Wu (2013)

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DOI: 10.1016/J.IJINFOMGT.2012.09.001

access: closed

type: Journal Article

metadata version: 2020-02-21

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Ing-Long Wu:
The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust. Int. J. Inf. Manag. 33(1): 166-176 (2013)

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