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"Understanding the impact of digital service failure on users: Integrating ..."
Syed Ziaul Mustafa, Arpan Kumar Kar, M. F. W. H. A. Janssen (2020)
- Syed Ziaul Mustafa, Arpan Kumar Kar, M. F. W. H. A. Janssen:
Understanding the impact of digital service failure on users: Integrating Tan's failure and DeLone and McLean's success model. Int. J. Inf. Manag. 53: 102119 (2020)
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