"A network-based concept extraction for managing customer requests in a ..."

Michelangelo Misuraca, Germana Scepi, Maria Spano (2020)

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DOI: 10.1016/J.IJINFOMGT.2019.05.012

access: closed

type: Journal Article

metadata version: 2023-06-26

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Michelangelo Misuraca, Germana Scepi, Maria Spano:
A network-based concept extraction for managing customer requests in a social media care context. Int. J. Inf. Manag. 51: 101956 (2020)

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