"Misreading of consumer dissatisfaction in online product reviews: Writing ..."

Michael Antioco, Kristof Coussement (2018)

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DOI: 10.1016/J.IJINFOMGT.2017.10.009

access: closed

type: Journal Article

metadata version: 2024-10-06

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Michael Antioco, Kristof Coussement:
Misreading of consumer dissatisfaction in online product reviews: Writing style as a cause for bias. Int. J. Inf. Manag. 38(1): 301-310 (2018)

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