"Effect of AI Chatbot's Interactivity on Consumers' Negative ..."

Myungok Chris Yim (2024)

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DOI: 10.1080/10447318.2023.2234114

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type: Journal Article

metadata version: 2024-10-15

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Myungok Chris Yim:
Effect of AI Chatbot's Interactivity on Consumers' Negative Word-of-Mouth Intention: Mediating Role of Perceived Empathy and Anger. Int. J. Hum. Comput. Interact. 40(18): 5415-5430 (2024)

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