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ORCID"Aligning Six Sigma and ITIL to Improve IT Service Management."
Peter C. Chan et al. (2009)
- Peter C. Chan, Shauntell R. Durant, Verna Mae Gall, Mahesh S. Raisinghani
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Aligning Six Sigma and ITIL to Improve IT Service Management. Int. J. E Serv. Mob. Appl. 1(2): 62-82 (2009)
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