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"On-line Reputation Systems: The Effects of Feedback Comments and Reactions ..."
Sonja Utz, Uwe Matzat, Chris Snijders (2009)
- Sonja Utz, Uwe Matzat, Chris Snijders:
On-line Reputation Systems: The Effects of Feedback Comments and Reactions on Building and Rebuilding Trust in On-line Auctions. Int. J. Electron. Commer. 13(3): 95-118 (2009)
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