"Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A ..."

Cristiane Pizzutti, Daniel Fernandes (2010)

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DOI: 10.2753/JEC1086-4415140405

access: closed

type: Journal Article

metadata version: 2020-03-13

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Cristiane Pizzutti, Daniel Fernandes:
Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model. Int. J. Electron. Commer. 14(4): 127-160 (2010)

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