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"The effect of service recovery on customers' satisfaction in e-banking: an ..."

Abbas Keramati et al. (2018)

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DOI: 10.1504/IJBIS.2018.096033

access: closed

type: Journal Article

metadata version: 2022-01-03

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  - https://dblp.org/rec/journals/ijbis/KeramatiAAOR18
Abbas Keramati, Arash Apornak, Helya Abedi, Farnoush Otrodi, Maryam Roudneshin:
The effect of service recovery on customers' satisfaction in e-banking: an empirical investigation. Int. J. Bus. Inf. Syst. 29(4): 459-484 (2018)

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