"Appointment scheduling and the effects of customer congestion on service."

Zheng Zhang et al. (2019)

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DOI: 10.1080/24725854.2018.1562590

access: closed

type: Journal Article

metadata version: 2021-09-16

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Zheng Zhang, Bjorn P. Berg, Brian T. Denton, Xiaolan Xie:
Appointment scheduling and the effects of customer congestion on service. IISE Trans. 51(10): 1075-1090 (2019)

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