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"An uncertain target-oriented QFD approach to service design based on ..."

Hongbin Yan et al. (2019)

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DOI: 10.1080/24725854.2018.1542545

access: closed

type: Journal Article

metadata version: 2021-07-25

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Hongbin Yan, Xiang-Sheng Meng, Tieju Ma, Van-Nam Huynh:
An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service. IISE Trans. 51(11): 1167-1189 (2019)

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