"A data-driven method to predict service level for call centers."

Chenyu Hou, Bin Cao, Jing Fan (2022)

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DOI: 10.1049/CMU2.12192

access: open

type: Journal Article

metadata version: 2022-07-27

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Chenyu Hou, Bin Cao, Jing Fan:
A data-driven method to predict service level for call centers. IET Commun. 16(10): 1241-1252 (2022)

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