BibTeX record journals/ibmsj/Shapiro65

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@article{DBLP:journals/ibmsj/Shapiro65,
  author    = {Saul Shapiro},
  title     = {A Technique to Control Waiting Time in a Queue},
  journal   = {{IBM} Syst. J.},
  volume    = {4},
  number    = {1},
  pages     = {53--57},
  year      = {1965}
}
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