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"A marketing maturity model for IT: Building a customer-centric IT ..."
Rudy Hirschheim, Andrew Schwarz, Peter A. Todd (2006)
- Rudy Hirschheim, Andrew Schwarz, Peter A. Todd:
A marketing maturity model for IT: Building a customer-centric IT organization. IBM Syst. J. 45(1): 181-203 (2006)
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