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"Real-time customer probing and decision support in a call center."
R. M. Lotlikar et al. (2014)
- R. M. Lotlikar, P. N. Pachigolla, D. Miller-Davie, S. Godbole:
Real-time customer probing and decision support in a call center. IBM J. Res. Dev. 58(5/6) (2014)
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