"Real-time customer probing and decision support in a call center."

R. M. Lotlikar et al. (2014)

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DOI: 10.1147/JRD.2014.2346659

access: closed

type: Journal Article

metadata version: 2020-03-13

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R. M. Lotlikar, P. N. Pachigolla, D. Miller-Davie, S. Godbole:
Real-time customer probing and decision support in a call center. IBM J. Res. Dev. 58(5/6) (2014)

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