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"Customer relationship management in call centers: The uneasy process of ..."
Catrina Alferoff, David Knights (2008)
- Catrina Alferoff, David Knights:
Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach. Inf. Organ. 18(1): 29-50 (2008)
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