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"Retaining customers by utilizing technology-facilitated chat: Mitigating ..."

Jingjun (David) Xu (2016)

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DOI: 10.1016/J.IM.2015.12.007

access: closed

type: Journal Article

metadata version: 2022-10-02

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Jingjun (David) Xu:
Retaining customers by utilizing technology-facilitated chat: Mitigating website anxiety and task complexity. Inf. Manag. 53(5): 554-569 (2016)

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