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"Exploring the role of customer relationship management (CRM) systems in ..."

Farnoosh Khodakarami, Yolande E. Chan (2014)

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DOI: 10.1016/J.IM.2013.09.001

access: closed

type: Journal Article

metadata version: 2020-02-20

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Farnoosh Khodakarami, Yolande E. Chan:
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Inf. Manag. 51(1): 27-42 (2014)

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