"Integrating the voice of customers through call center emails into a ..."

Kristof Coussement, Dirk Van den Poel (2008)

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DOI: 10.1016/J.IM.2008.01.005

access: closed

type: Journal Article

metadata version: 2020-06-15

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Kristof Coussement, Dirk Van den Poel:
Integrating the voice of customers through call center emails into a decision support system for churn prediction. Inf. Manag. 45(3): 164-174 (2008)

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