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"Determinants of negative word-of-mouth communication using social ..."
M. S. Balaji, Kok Wei Khong, Alain Yee-Loong Chong (2016)
- M. S. Balaji, Kok Wei Khong, Alain Yee-Loong Chong:
Determinants of negative word-of-mouth communication using social networking sites. Inf. Manag. 53(4): 528-540 (2016)
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