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"Callcenter 4.0 - Wie verändern Spracherkennung, Künstliche ..."

Anastasia Kharchenko, Tim Kleinschmidt, Jürgen Karla (2018)

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DOI: 10.1365/S40702-018-0405-Y

access: closed

type: Journal Article

metadata version: 2021-10-14

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  - https://dblp.org/rec/journals/hmd/KharchenkoKK18
Anastasia Kharchenko, Tim Kleinschmidt, Jürgen Karla:
Callcenter 4.0 - Wie verändern Spracherkennung, Künstliche Intelligenz und Robotic Process Automation die bisherigen Geschäftsmodelle von Callcentern. HMD Prax. Wirtsch. 55(2): 383-397 (2018)

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