"Remote Technical Support Requires Diagnosing the End User (Customer) as ..."

Jennifer M. Allen et al. (2013)

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DOI: 10.1080/07370024.2013.770360

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type: Journal Article

metadata version: 2022-03-23

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Jennifer M. Allen, Leo J. Gugerty, Eric R. Muth, Jenna L. Scisco:
Remote Technical Support Requires Diagnosing the End User (Customer) as well as the Computer. Hum. Comput. Interact. 28(5): 442-477 (2013)

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