"Customer Relationship Management (CRM) technology and organizational ..."

Christopher G. Reddick (2011)

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DOI: 10.1016/J.GIQ.2010.08.005

access: closed

type: Journal Article

metadata version: 2020-02-19

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Christopher G. Reddick:
Customer Relationship Management (CRM) technology and organizational change: Evidence for the bureaucratic and e-Government paradigms. Gov. Inf. Q. 28(3): 346-353 (2011)

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