"Should government chatbots behave like civil servants? The effect of ..."

Xuesong Li, Jian Wang (2024)

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DOI: 10.1016/J.GIQ.2024.101957

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type: Journal Article

metadata version: 2024-08-02

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Xuesong Li, Jian Wang:
Should government chatbots behave like civil servants? The effect of chatbot identity characteristics on citizen experience. Gov. Inf. Q. 41(3): 101957 (2024)

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