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"Social media use by government: From the routine to the critical."
Andrea L. Kavanaugh et al. (2012)
- Andrea L. Kavanaugh, Edward A. Fox, Steven D. Sheetz, Seungwon Yang, Lin Tzy Li, Donald J. Shoemaker, Apostol Natsev, Lexing Xie:
Social media use by government: From the routine to the critical. Gov. Inf. Q. 29(4): 480-491 (2012)
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