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"GovQual: A quality driven methodology for E-Government project planning."
Carlo Batini, Gianluigi Viscusi, Daniela Cherubini (2009)
- Carlo Batini, Gianluigi Viscusi, Daniela Cherubini:
GovQual: A quality driven methodology for E-Government project planning. Gov. Inf. Q. 26(1): 106-117 (2009)
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