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"A causal and effect decision making model of service quality expectation ..."

Ming-Lang Tseng (2009)

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DOI: 10.1016/J.ESWA.2008.09.011

access: closed

type: Journal Article

metadata version: 2017-06-06

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Ming-Lang Tseng:
A causal and effect decision making model of service quality expectation using grey-fuzzy DEMATEL approach. Expert Syst. Appl. 36(4): 7738-7748 (2009)

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