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"Decision support system for service quality management using customer ..."

Chong Un Pyon, Min Jung Lee, Sang-Chan Park (2009)

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DOI: 10.1016/J.ESWA.2008.10.021

access: closed

type: Journal Article

metadata version: 2020-10-26

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Chong Un Pyon, Min Jung Lee, Sang-Chan Park:
Decision support system for service quality management using customer knowledge in public service organization. Expert Syst. Appl. 36(4): 8227-8238 (2009)

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