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"An SEM-artificial-neural-network analysis of the relationships between ..."
Lai-Ying Leong et al. (2015)
- Lai-Ying Leong, Teck-Soon Hew, Voon-Hsien Lee
, Keng-Boon Ooi
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An SEM-artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline. Expert Syst. Appl. 42(19): 6620-6634 (2015)
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