"The impact of network service performance on customer satisfaction and ..."

Kwang-Jae Kim et al. (2007)

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DOI: 10.1016/J.ESWA.2006.01.022

access: closed

type: Journal Article

metadata version: 2017-05-26

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Kwang-Jae Kim, In-Jun Jeong, Jeong-Cheol Park, Young-Jun Park, Chan-Gyu Kim, Tae-Ho Kim:
The impact of network service performance on customer satisfaction and loyalty: High-speed internet service case in Korea. Expert Syst. Appl. 32(3): 822-831 (2007)

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