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"How responsive should a firm be to customers' expectations?"

Gila E. Fruchter, Agnieszka Wiszniewska-Matyszkiel (2024)

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DOI: 10.1016/J.EJOR.2023.09.011

access: open

type: Journal Article

metadata version: 2024-03-08

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  dblp key:
  - journals/eor/FruchterW24
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  - https://dblp.org/rec/journals/eor/FruchterW24
Gila E. Fruchter, Agnieszka Wiszniewska-Matyszkiel:
How responsive should a firm be to customers' expectations? Eur. J. Oper. Res. 314(1): 323-339 (2024)

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