"Optimizing daily agent scheduling in a multiskill call center."

Athanassios N. Avramidis et al. (2010)

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DOI: 10.1016/J.EJOR.2009.01.042

access: closed

type: Journal Article

metadata version: 2021-10-14

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  - https://dblp.org/rec/journals/eor/AvramidisCGLP10
Athanassios N. Avramidis, Wyean Chan, Michel Gendreau, Pierre L'Ecuyer, Ornella Pisacane:
Optimizing daily agent scheduling in a multiskill call center. Eur. J. Oper. Res. 200(3): 822-832 (2010)

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