"Call center service process analysis: Bayesian parametric and ..."

Tevfik Aktekin (2014)

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DOI: 10.1016/J.EJOR.2013.10.064

access: closed

type: Journal Article

metadata version: 2020-02-21

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Tevfik Aktekin:
Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling. Eur. J. Oper. Res. 234(3): 709-719 (2014)

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