"Enabling Front-Office Transformation and Customer Experience through ..."

Jorge L. Sanz (2014)

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DOI: 10.18417/EMISA.9.1.4

access: open

type: Journal Article

metadata version: 2020-03-06

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Jorge L. Sanz:
Enabling Front-Office Transformation and Customer Experience through Business Process Engineering. Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model. 9(1): 50-69 (2014)

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