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"Improving customer satisfaction in proactive service design."

Annette Wenninger, Daniel Rau, Maximilian Röglinger (2022)

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DOI: 10.1007/S12525-022-00565-9

access: open

type: Journal Article

metadata version: 2023-01-05

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  dblp key:
  - journals/electronicmarkets/WenningerRR22
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  - https://dblp.org/rec/journals/electronicmarkets/WenningerRR22
Annette Wenninger, Daniel Rau, Maximilian Röglinger:
Improving customer satisfaction in proactive service design. Electron. Mark. 32(3): 1399-1418 (2022)

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