"Understanding virtual agents' service quality in the context of ..."

Yanping Zhang, Changyong Liang, Xiaodong Li (2024)

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DOI: 10.1016/J.ELERAP.2024.101380

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type: Journal Article

metadata version: 2024-08-05

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Yanping Zhang, Changyong Liang, Xiaodong Li:
Understanding virtual agents' service quality in the context of customer service: A fit-viability perspective. Electron. Commer. Res. Appl. 65: 101380 (2024)

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