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"Should the chatbot "save itself" or "be helped by others"? The influence ..."

Mengmeng Song et al. (2022)

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DOI: 10.1016/J.ELERAP.2022.101199

access: closed

type: Journal Article

metadata version: 2022-11-17

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  - journals/ecra/SongDXM22
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  - https://dblp.org/rec/journals/ecra/SongDXM22
Mengmeng Song, Jingzhe Du, Xinyu Xing, Jian Mou:
Should the chatbot "save itself" or "be helped by others"? The influence of service recovery types on consumer perceptions of recovery satisfaction. Electron. Commer. Res. Appl. 55: 101199 (2022)

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