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"How to use apology and compensation to repair competence-versus ..."
Yubao Cui et al. (2018)
- Yubao Cui, Xuehe Zhang
, Xiaobao Peng, Jianxun Chu:
How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce. Electron. Commer. Res. Appl. 32: 37-48 (2018)
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