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"Towards a holistic perspective of customer relationship management (CRM) ..."

Thompson S. H. Teo, Paul Raj Devadoss, Shan Ling Pan (2006)

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DOI: 10.1016/J.DSS.2006.01.007

access: closed

type: Journal Article

metadata version: 2020-02-20

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Thompson S. H. Teo, Paul Raj Devadoss, Shan Ling Pan:
Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore. Decis. Support Syst. 42(3): 1613-1627 (2006)

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