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"High tech, high touch: The effect of employee skills and customer ..."

Narayan Ramasubbu, Sunil Mithas, Mayuram S. Krishnan (2008)

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DOI: 10.1016/J.DSS.2007.06.005

access: closed

type: Journal Article

metadata version: 2022-12-07

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  - https://dblp.org/rec/journals/dss/RamasubbuMK08
Narayan Ramasubbu, Sunil Mithas, Mayuram S. Krishnan:
High tech, high touch: The effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services. Decis. Support Syst. 44(2): 509-523 (2008)

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