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"The effect of pre- and post-service performance on consumer evaluation of ..."

Insu Park, Jeewon Cho, H. Raghav Rao (2012)

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DOI: 10.1016/J.DSS.2011.10.001

access: closed

type: Journal Article

metadata version: 2021-07-16

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Insu Park, Jeewon Cho, H. Raghav Rao:
The effect of pre- and post-service performance on consumer evaluation of online retailers. Decis. Support Syst. 52(2): 415-426 (2012)

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